Disrepair Supervisor

The Vacancy

🛠️ Disrepair Supervisor

📍 West Midlands

🏢 WPS

Bring your people leadership and case‑management skills to our growing WPS business in the West Midlands. You’ll own the Disrepair workstream end‑to‑end, supporting the Project Lead day‑to‑day — and stepping up to lead the contract when required — ensuring services are safe, compliant and consistently delivering strong KPIs and great customer outcomes. 🚀

What you’ll do

• Lead the Disrepair operation — optimise resources, apply robust processes and meet contract KPIs and client standards. 🔧📊
• Manage the caseload — ensure work orders progress within target dates; confirm multi‑trade requirements, timeframes and pre‑inspections. ⏱️
• Guide people & partners — support administrators, operatives and subcontractors to achieve targets and deliver consistently. 👥🎯
• Champion quality & customer care — deliver pre‑ and post‑repair inspections, routine quality checks and proactive communication. ✅
• Report & drive improvement — produce weekly updates on completed and outstanding jobs; investigate issues and follow through to resolution. 🗂️
• Partner with the client — support performance reports and attend regular review meetings. 🤝
• Handle variations & complaints — manage variation requests in line with client procedures and help resolve customer, client and staff queries. 🧩
• Lead on safety — uphold H&S within our Operating Framework; ensure PPE, vehicles, livery and ID standards are maintained. 🦺🔒
• Support commercials — monitor operating costs and productivity metrics, collaborating closely with commercial colleagues. 💷📊

What you’ll bring

• Experience supervising within repairs & maintenance, ideally with direct disrepair responsibility.
• Strong leadership of teams and supply chain partners, with clear, confident communication.
• Demonstrable success in achieving KPI performance and driving quality.
• Excellent planning/scheduling capability and a calm, problem‑solving approach.
• Solid understanding of health & safety and stakeholder engagement.
  

Why join us

• Be part of a growing West Midlands operation with real influence over how we deliver disrepair services. 🌱
• Supportive team culture with regular development, feedback and progression opportunities. 🤝📈
• Work that genuinely improves the lives of residents and communities. 🏘️

How to apply

Ready to take the next step? Apply today and help us deliver a safe, efficient and customer‑first repairs service. ✉️🔗

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